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Before you start

You need your Ledger Nano X and its PIN, the recovery sheet with your 24 words, and a computer with Ledger Wallet — the app Ledger called Ledger Live until 2025 (Ledger Support, “Why Ledger Live is now known as Ledger Wallet”, accessed 11 October 2026). Allow about an hour, at a table where nobody can see your sheet and no camera points at it.

Already lost the device? You need the 24 words and a new Ledger; go straight to Part D. Lost the 24 words but still have the device? Read Which Situation Are You In? first — that case is urgent.

Install Ledger Wallet only from ledger.com — never from a search advert, an email link or an app-store listing you reached any other way. Fake copies built to steal recovery phrases exist (Ledger Support, “Fraudulent Ledger Wallet applications”, accessed 11 October 2026).

What you will be able to do: prove that your 24 words really restore your wallet — without typing them into anything but the Ledger itself — write down the few facts the 24 words cannot tell anyone, and, on the day the device is lost, stolen or broken, bring back every account on a new Ledger and confirm that each one is really back. The page works through one account list of seventeen accounts across fourteen coins, from Bitcoin to Gram.

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The 24 words are the wallet. Guard them, not the device.

Anyone who reads your 24 words can take everything, from anywhere, without your Ledger and without your PIN. Ledger never asks for them (Ledger Support, “Restore your Ledger accounts with your Secret Recovery Phrase”, accessed 11 October 2026), and nobody who asks is helping you. Never photograph them, and never type them into a phone, a computer, a website, a cloud note, an email or a password manager.

Which Situation Are You In?

Find your line and go where it points. The answers follow Ledger’s own advice for lost and stolen devices (Ledger Support, “My Ledger device was lost or stolen”, accessed 11 October 2026).

The device works and the 24 words are safe → do Parts A to C now, while everything works. That is what this page is mainly for.
The device is lost or stolen, and your PIN was not easy to guess → your coins are safe. A finder gets three tries at the PIN; after the third wrong one the device erases itself (Ledger Support, “Forgot your PIN?”, accessed 11 October 2026). Buy a new Ledger and follow Part D.
The device is lost or stolen, and your PIN was easy to guess — 1234, 0000, a birthday → restore on a new Ledger with Part D, then move everything to new 24 words at once: Moving to New 24 Words.
The device is broken or will not switch on → nothing is lost. Restore on a new Ledger with Part D.
You forgot the PIN → enter wrong PINs until the device resets itself, then restore your 24 words onto it with Part D and choose a new PIN.
You lost the 24 words but the device still works → urgent: the device is now your only copy. Do not reset it and do not update it, because an update that goes wrong can leave it needing the words you no longer have (Ledger Support, “Recovering assets from an outdated Ledger OS with a lost Secret Recovery Phrase”, accessed 11 October 2026). Move everything to new 24 words now: Moving to New 24 Words.
Someone may have seen your 24 words — a photo, a cloud file, a note on a phone, a visitor, a website you typed them into → treat them as stolen and move everything to new 24 words now.
Both the device and the 24 words are gone, and there is no other copy → nobody can recover those coins, Ledger included. Anyone who offers to is running a scam.

The Recipe Card

The whole page on one screen. If this is your first time, skip it — the walkthrough below shows every screen.

Part A, prove the backup: sheet complete → install Recovery Check from My Ledger → type the 24 words into the device, never the computer → it confirms they match.
Part B, record what the words cannot tell: passphrase, yes or no → one line per account: coin, type, number, shortened address → each account’s path from Edit account → Advanced.
Part C, make it survive: a second copy on a material that survives fire and water → two places, far apart → a check once a year.
Part D, the day you need it: a new Ledger from Ledger or an authorised seller → Restore from Secret Recovery Phrase → the passphrase back, if you use one → Accounts → Add account, coin by coin → check one address on the device’s own screen.

The Words You Need

The 24 words — Ledger calls them your Secret Recovery Phrase; other wallets say seed phrase or mnemonic. Every key for every coin on your Ledger is calculated from them. They are the wallet.
The device — your Nano X. It keeps a copy of the 24 words locked inside and uses it to approve transactions. Lose it and you lose a copy, not the wallet.
Ledger Wallet — the app on your computer or phone. It shows balances and prepares transactions, but it holds no keys and cannot move a coin without the device.
App, on the device — a small program on the Nano X for one coin family: Bitcoin, Ethereum, TON and so on. Removing an app never removes coins; they stay on their network, and the app can be installed again at any time (Ledger Support, “What are apps and accounts?”, accessed 11 October 2026).
Account — one numbered row on Ledger Wallet’s Accounts page, with its own address. One coin can have several: Bitcoin 1, Bitcoin 2.
Address type — Bitcoin and a few similar coins come in several formats: Legacy, SegWit, Native SegWit, Taproot. Each type is a separate set of accounts, with addresses that start differently.
Path, or derivation path — the route from the 24 words to one account, written like 84'/0'/0'/0/7. Ledger Wallet can show it; another wallet needs it to find the same account.
Passphrase — an optional extra word or sentence added to the 24 words. It opens a different, hidden set of accounts. If you never set one, you have none.

The One Idea That Makes This Simple

Your coins are not inside the Nano X, and they are not inside Ledger Wallet. They are recorded on each coin’s own network — the Bitcoin network, the TON network and so on — at addresses calculated from your 24 words. So:

Lose the device, keep the words → you lose nothing. A new Ledger calculates the same addresses and finds the same coins.
Keep the device, lose the words → you are one accident away from losing everything. Fix that today.
Lose both → the coins are still on their networks, and nobody can ever move them again.

You do not need another Nano X. Any Ledger model that Ledger Wallet supports restores the same 24 words to the same accounts. This page shows the Nano X’s screens and two buttons; other models ask the same questions on different screens.

Read Your Accounts Page the Right Way

Open Ledger Wallet and click Accounts in the menu on the left. The table has four columns: Name, Address (shortened, such as bc1q7…3mzk2), Asset (the coin’s icon) and Value. Here is the account list this page works through, and what each row really is:

LEGACY 1 — Bitcoin, Legacy type. The address starts 1.
SEGWIT — Bitcoin, SegWit type. The address starts 3.
NATIVE SEGWIT 1 — Bitcoin, Native SegWit type. The address starts bc1q.
TAPROOT 1 — Bitcoin, Taproot type. The address starts bc1p.
SEGWIT 1 — not Bitcoin: the Asset column shows Qtum’s blue Q. It is a Qtum account, SegWit type, and its address starts M.
Ethereum 1, BNB Chain 1 and Wrapped CRO 1 — three accounts, one address: all three start 0x and end the same. Ethereum-style networks share one key, so restoring one restores the others.
Ethereum Classic 1 — its address starts 0x too, but it is a different address from Ethereum 1.
Gram 1 — the TON network’s coin, called Toncoin until it was renamed Gram on 15 June 2026 (KuCoin News, “TON native token to be renamed Gram on June 15, 2026”, accessed 11 October 2026). The address starts UQ.
XRP 1 — the address starts r.
Tron 1 — the address starts T.
Cosmos 1 — the address starts cosmos1.
Cronos POS Chain 1 — the address starts cro1.
Dogecoin 1 — the address starts D.
Zcash 1 — the address starts t1, a transparent Zcash address.
Filecoin 1 — the address starts f1.

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Three things this list teaches

The name is only a label. Anyone can rename an account with its pencil button — that is how a Qtum account came to be called SEGWIT 1. Trust the Asset column and the start of the address, never the name alone.

The names live on this computer. Ledger Wallet keeps your account list, and the names you gave, on the computer or phone where you made them — not on the device (Ledger Support, “Ledger Wallet mobile and desktop show different balances”, accessed 11 October 2026). After a restore on another computer, the accounts come back with standard names, unless you had switched on Ledger Sync, the app’s optional sync between your own computers and phones.

A shared address is normal. Ethereum-style networks reuse one key, so several accounts can show the same 0x address. Ethereum Classic is the exception in this list: it has its own.

Part A: Prove the Backup Works

Twelve steps in all, in four parts. Part A is step 1 to step 3, and it is the part people skip: the only one that tells you, today, whether your backup works.

Lay out the sheet and check it is complete

Go: a table in a private room, with your recovery sheet. Put phones face down, out of reach.

Do: count the words: there must be 24, numbered 1 to 24. Read each one slowly. Any word whose handwriting could be read two ways, write again in capitals beside it, on the same sheet.
✏️ Change: nothing — do not type, photograph or read the words aloud.

You should see: 24 numbered words, each one clear. A Ledger only ever creates 24-word phrases (Ledger Support, “How Ledger device generates 24-word Secret Recovery Phrase”, accessed 11 October 2026), so a list of 12 or 18 words did not come from setting up your Ledger.

If not: • a word is missing or unreadable → do not guess. Step 3 tells you whether the sheet works; if it does not, move everything to new 24 words while the device still works
• you find two different lists → one may belong to an old wallet. Step 3 tells you which one belongs to this device

Install Recovery Check on the Nano X

Go: Ledger Wallet on your computer. Connect the Nano X with its USB cable and unlock it with your PIN.

Do: click the profile icon at the top right of Ledger Wallet, then My Ledger (Ledger Support, “Install, uninstall and update apps”, accessed 11 October 2026). If the Nano X asks whether to allow the connection, press both buttons to allow it. In the App catalog, search for Recovery Check and click Install.

You should see: Recovery Check among the installed apps in Ledger Wallet, and its icon among the apps on the Nano X’s home screen. It is Ledger’s own app for checking a written phrase against the device (Ledger Academy, “What is a Seed Phrase (Secret Recovery Phrase)?”, accessed 11 October 2026).

If not: • a warning that the device is out of space → uninstall an app you are not using right now. Your coins stay where they are, and the app can be installed again whenever you need it
• no My Ledger behind the profile icon → your Ledger Wallet is older or newer than this page; look for the screen that lists the apps on your device
• Recovery Check is not in the catalog → go on to step 4. Without it, the only test is restoring the words onto a second Ledger, which Ledger describes as a backup device (Ledger Support, “Set up a backup device”, accessed 11 October 2026) — never by resetting the device you have

Type the 24 words into the device, and only the device

Go: the Nano X, unlocked with your usual PIN — not a second PIN you may use for a passphrase.

Do: open Recovery Check by pressing both buttons on it and choose 24 words. Enter word 1: the left and right buttons move through the letters and both buttons together pick one. After a few letters the device offers matching words; pick yours with both buttons. Repeat for all 24 words, in order (MyCrypto Support, “How to verify your recovery phrase”, accessed 11 October 2026).

You should see: a screen confirming that the phrase matches the one inside this device — the guides we used quote it as Recovery phrase matches. Nothing was reset and nothing left the device: the whole check happens on the Nano X.

🔴 This is the moment your backup becomes proven. Until now it was a hope. Ledger itself recommends running this check before you ever reset or restore a device (Ledger Support, “Secret Recovery Phrase best practices to prevent loss of funds”, accessed 11 October 2026).

If not: • the phrase does not match → check the order and the spelling, and that you unlocked with your usual PIN, then try once more, slowly
• it fails again → your sheet does not restore this wallet. While the device still works, move everything to new 24 words: Moving to New 24 Words
• a word on your sheet is never offered → it is misspelt or not a recovery word at all: every word comes from one official list of 2048 (BIP 39, “Mnemonic code for generating deterministic keys”, accessed 11 October 2026)

Part B: Record What the 24 Words Cannot Tell You

The 24 words rebuild every key, but they do not record which coins you used, which address types, or how many accounts — nor whether you added a passphrase, which no tool can find for you. A new Ledger finds most accounts by itself; your notes are how you know it found all of them.

Settle the passphrase question

Go: your memory and your papers first, then the Nano X.

Do: answer one question: did you ever add a passphrase? On a Nano X it is set under Settings → Security → Passphrase, either attached to a second PIN that opens other accounts, or as a temporary passphrase typed in each time (Ledger Academy, “Passphrase: Ledger’s advanced security feature”, accessed 11 October 2026).
✏️ Change: nothing — this step only looks.

You should see: one clear answer. No → the 24 words are your whole backup; go on. Yes → write the passphrase on its own sheet, exactly, capital letters included, and keep that sheet in a different place from the 24 words. Then unlock once with the second PIN, or enter the temporary passphrase, and check that the accounts it opens are the ones you expect.

If not: • you are not sure → a passphrase you never set cannot hide anything. The sign that one exists is a second PIN you sometimes use, or balances you remember that do not appear under your usual PIN
• you used a passphrase and cannot remember it exactly → Ledger does not store it and cannot reset it. While a second PIN still opens those accounts, move their coins to accounts you can back up

Write your account map

Go: Ledger Wallet → Accounts, and a sheet of paper for your notes — never the sheet with the 24 words.

Do: for every row, write one line: the coin (from the Asset column), the type if the coin has types, the account number, and the address exactly as the Address column shows it — shortened is fine. Use Read Your Accounts Page the Right Way to name each row correctly.

You should see: one line per account. For example — these addresses are made up:

Bitcoin    Legacy          1   1Kq7v…9TfxR
Bitcoin    Native SegWit   1   bc1q7…3mzk2
Qtum       SegWit          1   MRd2x…aQw8p
Ethereum                   1   0x9C2…71bE4   same as BNB Chain 1
Gram                       1   UQCv8…Lk3sZ

If not: • an account shows a value of zero → write it down if it ever received anything. An account that never received anything holds nothing to restore
• you are tempted to photograph the screen instead → the map holds no secrets, but a photo also lands in your phone’s cloud. Paper is enough

Copy each account’s path

Go: Ledger Wallet → Accounts. Click the pencil button at the end of an account’s row.

Do: in the Edit account window, open Advanced and find freshAddressPath (Ledger, “Understanding crypto addresses and derivation paths”, accessed 11 October 2026). Write its value on that account’s line of your map, then close the window without changing anything. Repeat for every account.
✏️ Change: nothing — the same window can rename the account, but that is not needed here.

You should see: numbers separated by slashes, some with an apostrophe. The beginning identifies the account; the last number grows as a Bitcoin-style account moves to new addresses, which is normal:

Bitcoin   Native SegWit 1   84'/0'/0'/0/7
Bitcoin   Taproot 1         86'/0'/0'/0/2
Ethereum  1                 44'/60'/0'/0/0
Gram      1                 44'/607'/0'/0'/0'/0'

Read a path from the left. The first number is the address type: 44 for Legacy and for most coins, 49 SegWit, 84 Native SegWit, 86 Taproot. The second is the coin: 0 Bitcoin, 60 Ethereum, 607 TON. For Bitcoin- and Ethereum-style accounts the third is the account number, counted from 0: Ledger Wallet’s account 1 is 0' and account 2 is 1'. Other coins keep it elsewhere — TON in the fifth place (the ton-ledger library’s documentation, accessed 11 October 2026) — which is exactly why you copy the path instead of working it out. Copy the apostrophes too.

If not: • no Advanced section → your Ledger Wallet shows it elsewhere or not at all. The coin, type and number from step 5 are enough for a restore on a Ledger
• the Advanced text also shows a long code starting xpub → do not copy it onto your map. It cannot move coins, but it shows every address and balance of that account to whoever sees it

Part C: Make the Backup Survive

Paper burns, soaks and fades, and one copy in one place is one accident from gone. Secure Backup Strategies for Crypto compares the storage options in depth; this part is the short version for a Ledger.

Make a durable second copy, and keep the two apart

Go: the private table again, with the recovery sheet and a metal backup plate — or, until you have one, a second blank recovery sheet.

Do: copy the 24 words, numbered, onto the second copy. On metal, stamp or engrave the first four letters of each word: in the official word list, four letters are enough to identify every word (BIP 39, “Mnemonic code for generating deterministic keys”, accessed 11 October 2026). Then keep the two copies in two places far enough apart that one fire or one flood cannot reach both. A passphrase sheet, if you have one, goes in a third place.

You should see: two complete copies, each readable without the other, and none of them in a photo, a file or a cloud.

🔴 Do not split the words between places. Words 1–12 in one place and 13–24 in another feels safer, but it doubles the ways to lose your backup: lose either half and the whole is gone. Keep whole copies.

If not: • no metal plate yet → a second paper copy in a second place is still far better than one; replace it with metal later
• you are tempted to type the words to print them → do not. Copy them by hand: a printer, a computer and a phone can all keep what passes through them

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Parts A to C are done — stop here if your device works

Your backup is proven, mapped and stored to survive. Once a year, check that both copies are still readable and run step 3 again.

Part D is for the day you need it. Read it once now, so that day is calm, but never reset a working device just to practise it.

Part D: Restore Everything on a New Ledger

Use these steps on the day the device is lost, stolen, broken, or reset after three wrong PINs. If anyone may have seen your 24 words, do them and then move to new 24 words.

Get a replacement you can trust

Go: ledger.com, or a seller Ledger lists as authorised — never a marketplace listing, a second-hand device, or a device that arrives without your having ordered it.

Do: when it arrives, check that the recovery sheet in the box is blank and that the device asks you to choose a PIN rather than to enter one. Then connect it to Ledger Wallet, which checks that the device is genuine (Ledger Support, “Check that your Ledger device has a genuine secure element”, accessed 11 October 2026).

You should see: an empty recovery sheet, a device offering to be set up or restored, and Ledger Wallet reporting the device as genuine.

If not: • the sheet already has words on it, or a PIN came in the box → it is a trap: whoever wrote those words can empty any wallet set up with them. Do not use the device (Ledger Support, “Scams targeting crypto holders”, accessed 11 October 2026)
• the genuine check fails → stop, and contact Ledger through ledger.com. Do not restore your 24 words onto that device

Restore the 24 words on the device

Go: the new Nano X, switched on, with your recovery sheet. Ledger Wallet can guide you through the same screens from its option to set up a device.

Do: press the right button until you reach Restore from Secret Recovery Phrase (older firmware says Restore from recovery phrase) and press both buttons. At Choose PIN with 4 to 8 digits, pick each digit with the left and right buttons and confirm it with both; select ✓ and enter the same PIN again. Ledger recommends eight digits (Ledger Support, “Set up your Ledger Nano X”, accessed 11 October 2026); avoid dates and patterns. Choose 24 words, then enter each word as in Recovery Check: letters first, then pick the word.

You should see: after the 24th word, the device accepts the phrase and finishes; Ledger’s guide ends at Your device is ready (Ledger Support, “Restore your Ledger accounts with your Secret Recovery Phrase”, accessed 11 October 2026). From this moment it holds the same keys as your old device.

If not: • the device also offers to restore with Ledger Recover → that option belongs to Ledger’s separate paid backup service (Ledger Support, “Ledger Recover: how to restore access to your assets”, accessed 11 October 2026). Choose Restore from Secret Recovery Phrase
• the phrase is called invalid → check that you chose 24 words, entered every one, in order, each spelled as on the sheet
• Ledger Wallet, a pop-up or a website asks you to type the 24 words on the computer → stop. That is never part of a real restore: the words go into the device only

Put the passphrase back, only if you use one

Go: the restored Nano X. Skip this step if step 4 ended with No.

Do: open Settings → Security → Passphrase and set the same passphrase again, exactly as written, in the same way as before: attached to a second PIN, or temporary.

You should see: after unlocking with the second PIN, or entering the temporary passphrase, step 11 finds the hidden accounts. The passphrase is not part of the 24 words, so a restore never brings it back by itself.

If not: the hidden accounts come back empty → one character differs. The passphrase is case-sensitive, so check capital letters, spaces and symbols

Bring every account back in Ledger Wallet

Go: Ledger Wallet → Accounts → Add account, with the new Nano X connected and unlocked, and your account map beside you.

Do: choose the first coin on your map and follow the prompts: Ledger Wallet installs the app that coin needs if it is missing, then asks you to open that app on the Nano X (Ledger Support, “Add your accounts”, accessed 11 October 2026). Keep every account it lists as found, and add them. Repeat for each coin on your map; for Bitcoin, check that every address type on the map came back.

You should see: for each coin, a list headed We found … accounts, then every account back on the Accounts page. Compare each shortened address with your map, line by line.

Two differences from before are normal. Accounts that never received anything do not come back: Ledger Wallet finds accounts by their history, and only adds a new, empty account once the previous one has been used — there was nothing in them to lose. Names come back as standard names, such as Bitcoin 1; rename them with the pencil button if you like. On the computer you used before, the accounts never left Ledger Wallet, so this step mostly confirms them.

If not: • an account shows zero and no history, but you know it held coins → the device holds different words or a different passphrase from the ones that created it (Ledger Support, “I can’t find my accounts in Ledger Wallet”, accessed 11 October 2026). Check step 10, then the sheet
• Ledger Wallet says the device is out of space → bring the coins back one at a time, uninstalling each coin’s app once its accounts are back. The accounts stay in Ledger Wallet, and the coins stay on their networks
• an address differs from your map → compare the coin and the type first: Bitcoin Taproot and Native SegWit are different accounts, and so are Ethereum and Ethereum Classic

Prove the restore on the device’s own screen

Go: Ledger Wallet, the restored account that holds the most.

Do: click Receive, choose that account, and when asked, verify the address on the Nano X. Read the address on the device and compare it with the one Ledger Wallet shows.

You should see: the same address on both screens, and the same as that account’s line on your map. The device worked it out from the restored words, so a match proves the device and the app agree. For full proof, send a small amount out of that account and back: only the right keys can sign it.

If not: • the two addresses differ → stop, and receive nothing there. Reconnect the device and try again; if they still differ, the app is not talking to the device you think it is
• Ledger Wallet offers to skip the check on the device → do not skip it. The device screen is the one screen malware on your computer cannot change

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Check yourself before moving on

Question: your Accounts page shows an account named SEGWIT 1, a blue Q in the Asset column, and an address starting M. Which coin is it, and what goes on your map? Answer: Qtum, SegWit type, account 1. The name is only a label; the Asset column and the start of the address tell the truth.

Question: after a restore, Ethereum 1 is back with its balance but Ethereum 2 is missing. What do you check first? Answer: your account map. If Ethereum 2 never received anything, it does not come back, and nothing was in it. If it held coins, check the passphrase (step 10) and run Add account for Ethereum again.

Question: a website offers to check your 24 words for typos before you restore. Do you use it? Answer: never. The only safe place to type them is the Ledger itself, as in step 3 and step 9.

Now do it without this page: take another wallet you or your family use — a phone wallet, or a hardware wallet of another brand — and answer the same three questions for it. Does its own check accept the written words? Is there a passphrase? Which accounts, types and paths does it hold? Write that map before anyone needs it.

Moving to New 24 Words

When the old words may be known to someone, or are lost while the device still works, the fix is a new wallet, not just a new device. This is Ledger’s own procedure for that case (Ledger Support, “My Ledger device was lost or stolen”, accessed 11 October 2026):

1. On a device that still holds the old words, send everything to accounts you control elsewhere for the moment — for example, a second Ledger you have just set up as a new device.
2. Reset the old device to factory settings (Ledger Support, “How to reset your Ledger device to factory settings”, accessed 11 October 2026) and set it up as a new device. It creates new 24 words: write them down and do Parts A to C for them.
3. Add new accounts in Ledger Wallet and send everything back.
4. Destroy the old sheet. Its accounts are empty now and must stay that way: never send anything to an old address again.

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Move the coins carefully

Send a small amount first and watch it arrive. Check each receiving address on the device’s screen, not only on the computer, before you send the rest.

Without a Ledger: What Works, and What It Costs

You can type the 24 words into other wallet software and reach some of these coins without buying a device. It works, and we recommend it only when waiting for a new Ledger is truly impossible, because of what it costs:

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Typing the 24 words into a computer or phone ends their protection

From that moment, any malware on that machine can copy them, today or later. Treat the words as exposed: once you have access, move everything to new 24 words created on a hardware wallet, as in Moving to New 24 Words.

If you go ahead, install each wallet from its maker’s own website, on a computer you trust, and know its limits:

Bitcoin → Sparrow Wallet, from sparrowwallet.com. It accepts a 24-word phrase, lets you choose the address type, and shows you the path before importing (Sparrow Wallet, “Quick Start Guide”, accessed 11 October 2026). Restore each type on your map separately, and remember that Ledger Wallet counts accounts from 1 while the path counts from 0.
Ethereum, BNB Chain and other Ethereum-style accounts → MetaMask imports only its own standard path (MetaMask Support, “How to import a seed phrase from another wallet”, accessed 11 October 2026), which matches Ledger Wallet’s account 1. Later accounts do not line up: Ledger Wallet’s account 2 sits at 44'/60'/1'/0/0 (MyCrypto issue 2070, “Ledger now use BIP44 for accounts address derivation”, accessed 11 October 2026), where MetaMask’s import does not look.
Gram (TON) → no ordinary import works. TON wallet apps turn 24 words into a key their own way, not Ledger’s, so they reject the words or show a different, empty wallet. The only route we found is MyTonWallet’s separate extraction tool, and its own authors say to withdraw everything from all Ledger accounts before entering the 24 words anywhere (MyTonWallet, “ton-ledger-export”, accessed 11 October 2026). For Gram, restore on a Ledger.
XRP, Tron, Cosmos, Cronos POS Chain, Dogecoin, Zcash, Filecoin, Qtum and Ethereum Classic → restore on a Ledger. Other wallets may number these accounts differently, and an empty-looking wallet in the wrong app is exactly when people panic and believe a fake recovery service. If you do try another wallet, it must use the path you copied in step 6.

Coin-by-Coin Notes

What matters about each coin in this list when you check a restore. On a new Ledger, Add account handles all of them; these notes are for confirming the result.

Bitcoin — four address types, each its own set of accounts: Legacy (1…, path from 44'/0'), SegWit (3…, 49'/0'), Native SegWit (bc1q…, 84'/0') and Taproot (bc1p…, 86'/0'). A restore that brings back three types out of four is not finished.
Qtum — Ledger Wallet adds Qtum accounts as SegWit by default, with addresses starting M; native SegWit Qtum addresses start qc1 (Ledger Support, “Qtum (QTUM)”, accessed 11 October 2026).
Ethereum, BNB Chain and Wrapped CRO — one 0x address, shared by all three and by the tokens those networks hold for you. Ledger Wallet’s account 1 is 44'/60'/0'/0/0 and account 2 is 44'/60'/1'/0/0: the account number moves in the third place.
Ethereum Classic — its own 0x address, different from Ethereum’s, because its path uses Ethereum Classic’s own coin number. Some wallets have used a different Ethereum Classic path in the past (Ethereum Classic, “A call to wallets to use the standard ETC derivation path”, accessed 11 October 2026), so if another wallet shows it empty, compare that wallet’s path with the one you copied in step 6.
Gram — renamed from Toncoin on the same chain and the same network, with no swap, no migration and no action needed from holders (TON on X, “TON is now $GRAM”, accessed 11 October 2026). A message asking you to “migrate” Toncoin to Gram is a scam. Ledger’s TON app works with TON’s v4 wallet contract (LedgerHQ, “app-ton”, accessed 11 October 2026), and on TON an address depends on the wallet contract as well as the key: another app may show the same key under a different contract, at a different, empty address. Tokens on TON belong to your TON address and come back with it.
XRP — the address starts r and does not change from one transaction to the next.
Tron — the address starts T.
Cosmos and Cronos POS Chain — addresses start cosmos1 and cro1. Coins you staked or delegated through Ledger Wallet’s Earn section are recorded on the network against the same address, so they come back with the account.
Dogecoin — the address starts D. Like Bitcoin, the account moves to new addresses as you use it, so the last number of its path grows.
Zcash — the address starts t1: a transparent Zcash address.
Filecoin — the address starts f1.

When Something Goes Wrong

The device says Invalid PIN and counts the attempts left → usually a typo; slow down. After the third wrong PIN the device resets itself, and your 24 words restore it as in step 9 (Ledger Support, “Forgot your PIN?”, accessed 11 October 2026).
Recovery Check says the phrase does not match → see step 3.
A new device calls the phrase invalid → see step 9.
An account comes back with zero and no history → different words or a missing passphrase; see step 11.
Add account will not offer a new account → by design: Ledger Wallet adds a new account only after the previous one has received something (Ledger Support, “Add your accounts”, accessed 11 October 2026).
An app will not install → the device is full. Uninstall an app you are not using; it removes no coins.
A pop-up, an email or a support agent asks for the 24 words → stop. Nothing genuine ever does; see the next section.

Scams Aimed at People Who Lose a Device

Losing a device makes people hurried and hopeful, and scammers know it. Ledger publishes warnings about scams like these (Ledger Support, “Scams targeting crypto holders”, accessed 11 October 2026):

Fake Ledger Wallet apps and websites that ask for the 24 words. The real app never does.
Letters and emails ‘from Ledger’ offering a replacement device, a security upgrade or a refund. Some arrive by post with a device inside (Ledger Support, “Physical mail phishing scam”, accessed 11 October 2026); never plug in a device you did not order.
‘Support agents’ who contact you first, on social media or by phone, after you post about a problem.
Recovery services that promise to restore lost words or coins for a fee. Without the words, nobody can.
‘Migration’ or ‘validation’ pages — for the Gram rename, a new app version or a new device — that want the 24 words.

More on spotting them: Phishing Attacks Targeting Crypto Users and Recognizing Crypto Scams.

What a Backup Does Not Protect

A tested backup protects you from losing the device. It does not stop you approving a bad transaction: signing what a malicious website asks, sending to an address a scammer slipped into your history, or buying a fake token. The device shows what you are about to sign — read it every time. How to Verify a Token Contract Address covers the last of those; for the wider picture, read Setting Up a Hardware Wallet and Seed Phrases and Private Keys.

Back Up and Restore a Ledger Nano X, Coin by Coin